FAQs - Data Privacy Policy

Privacy Policy Statement – Pocklington Carpets Limited

Pocklington Carpets Limited knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Pocklington Carpets Limited. By visiting our website or contacting Pocklington Carpets Limited you are accepting and consenting to the practices described in this Privacy Notice.

By sharing your personal information with us, and by continuing to use our website and/or services, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

General Privacy Inquiries: Please submit any questions, concerns or comments you have about this Privacy Statement or any requests concerning your personal data to our Data Protection Lead by email to accounts@pocklington-carpets.com

Personal Data That We Collect

The information we learn from customers helps us personalise and continually improve your experience at Pocklington Carpets Limited. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, update our records and generally maintain your accounts with us.

Here are the types of information we gather:

Pocklington Carpets Limited may collect personal information which we receive when:

You use our services

You contact us or

You are a recipient of our services

This may include information which you provide where you

Complete one of our forms or receipts,

Contract with us.

Enter information on the www.pocklington-carpets.com website

Contact Pocklington Carpets Limited directly in person, by writing, by email or by phone.

We may collect the following types of information:

Your name, address, email address and telephone number(s).

Information required to provide you with a service, and details of our services that you have used

Your company’s name, your position in the company; the company’s address, company’s VAT number, company’s email address and telephone number

Email Communications

As a user of our products or services, we will need to send you support communications by e-mail such as transaction messaging, delivery schedules or return confirmations.

We will not send marketing e mails to you from us or share your e mail address with any other company for this purpose.

However, if you do not wish to receive communications via email from us, you can contact us with an alternative form of contact.

Direct Mail Communications

We will only mail information to you based on your current order or as part of any customer service communication. We do not use your address for mail marketing or share your details with any other company for this purpose.

Online interactions

We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our websites. The information we collect is the internet address of the website from which you link through to our website and information on how you use our websites.

We use this information so that we can see how our website is used, the number of visitors to the different sections of our website, and what information visitors look at most.

That information is collected through our history in our web site editing software.

Social Media

You may use social media to contact us about your Pocklington Carpets products, or to let people know what you think about your Pocklington Carpets product. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.

The information we collect from social media and online sites sometimes includes personal information that has been put online and is publicly available. We make sure any information we use is properly credited to its source or is made anonymous.

These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

Our Use of Cookies and Similar Technologies

Please note that we do not use cookies on the Website. We only have our editing software that shows us which pages are most frequently used and how many people visit our web site.

How is your personal information used?

We use the personal information we collect to: provide and improve our services, to provide you with service in our stores and to contact you about your account and our Services, to provide you customer service and to detect fraudulent or illegal activities. We may use and retain your personal information as follows:

We retain your personal information for as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.

Data sharing with third parties

We never sell your personal information to anyone and only share restricted information to third parties who are part of the installation/delivery process.

Third parties who provide services as part of your orders

We share your personal information with certain third parties who provide services such as delivering/installation. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.

Any paperwork with your details on are returned to our store by the third parties for safekeeping/disposal.

The third parties who provide services on our behalf fall into the following categories:

Fitters and Joiners as individuals or part of installation teams.

Those helping us to deliver products to you.

Third parties that help us to provide services and responses to you.

How long we keep personal information

Pocklington Carpets Limited will only retain customers’ personal information for as long as it needs it to carry out a purpose or meet a particular obligation.

Keeping personal information accurate

Pocklington Carpets Limited will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Pocklington Carpets Limited relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Pocklington Carpets Limited of any changes to their information (e.g. by contacting us by telephone or e mail accounts@pocklington-carpets.com.

Access to your personal information

We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.

You have the right to access, update and amend personal information that we hold about you. In certain circumstances, you can also:

Object to our use of your personal information for certain purposes;

Ask us to limit or restrict our use of your personal information;

Ask us to remove or delete personal information about you; or

Provide your personal information to a third-party provider of services.

If you would like to exercise any of your rights in relation to your personal information, please e-mail accounts@pocklington-carpets.com

The majority of the information we keep is a legal obligation to show records of transactions for Tax and VAT purposes. This information cannot be deleted.

Requesting a copy of your information

You can request details of personal information Pocklington Carpets Limited holds about you by contacting us at accounts@pocklington-carpets.com

or post to Pocklington Carpets Ltd, The Old Chapel, George Street, Driffield, E. Yorkshire. YO25 6RA

Requests must be made in writing. Proof of identification will be required to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the products or services that you have used. An optional application form may be provided to assist us in locating the information you require.

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Our procedures mean that we may request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

Marketing and market research

We do not use direct mail through the post or e mail. We do not believe this is what our customers want. To view our products you can look online or visit one of our stores. We advertise on local radio and in local magazines and papers.

Children

Pocklington Carpets Limited websites and products are not directed at children. We do not knowingly collect any personal information from children.

If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.

If you are aware of a child who has provided their personal information to us, please contact us at accounts@pocklington-carpets.com

Changes to our privacy policy

We will keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated May 2018.

Contact Us

If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email us.

If, after speaking to us, you are not satisfied with our response, you can contact the Information Commissioner’s Office (https://ico.org.uk) who is responsible for handling complaints about the use of personal information.

You can contact our Privacy Team at any time at accounts@pocklington-carpets.com

We will get back to you as soon as possible.

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