Corona Virus Update 24th March 2020 (amended 1st April FAQs and Contact at bottom of post)
Due to the recent government announcement, with immediate effect all our branches are now closed until further notice. We would like to thank all our customers and staff for their support and dedication during this challenging time. We will be in touch once normal business resumes. We have listed some basic FAQs below.
We continue to monitor and reflect government advice and we will update you with any changes to the current situation via our website and social channels.
We would like to thank you for your understanding and wish you the very best during these unprecedented times.
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org
Best Wishes to everyone
The Pocklington Carpets Team
COVID-19 Temporary Store Closures
We would like to inform our customers that all Pocklington Carpets stores are now temporarily closed. If you were due to have flooring delivered or fitted, or a Flooring Surveyor appointment, unfortunately these can no longer go ahead, and we will be in touch in due course to rearrange.
Are your stores still open?
In line with Government guidelines, and in order to protect our customers and colleagues, all Pocklington Carpets stores are now temporarily closed.
When will you reopen?
Unfortunately, we cannot give you a confirmed date as of yet, but as soon as we know, we will publish information on our website and our facebook page.
Can I have deliveries to my home?
Unfortunately, we have had to make the decision to temporarily stop all home deliveries relating to the fitting and installation of carpets, flooring and beds in line with the most up-to-date guidelines.
Can I collect my goods from my local store?
Unfortunately, as all non-essential travel has been restricted and all of our stores are currently closed, we are afraid that you cannot collect from our stores. But don’t worry, your order will be there waiting for you when we re-open!
Can I ask for compensation for the delay?
We hope that you’ll understand that in this instance we are unable to offer compensation for delays caused by the Corona virus. We apologise for any inconvenience caused and are working hard to ensure that, once the current restrictions are lifted, all current orders are fulfilled at the earliest opportunity.
Can I cancel my order?
All orders are subject to our usual terms and conditions, please contact our Customer Service team for further details. Some orders may not be able to be cancelled.
Do you have a contact while you are closed?
Contact Gavin at email@example.com
Please give all your details
- The Surname that the order was placed in
- The full address and postcode that the goods were invoiced to
- Which Branch you ordered from
- What your question is
I will do my best to answer any queries but as the stores are closed some queries may have to wait until the stores are open.